Terms of Service - Sexy Sensual Surrender

Effective Date: August 14, 2026

Welcome to Sexy Sensual Surrender.

These Terms of Service (“Terms”) govern your access to and use of the Sexy Sensual Surrender website, digital content, guides, practices, rituals, courses, coaching services, subscriptions, communities, events, and other products or services offered by Alexander Maitland, operating as Sexy Sensual Surrender and professionally known as Oso Alexander (“Sexy Sensual Surrender,” “SSS,” “we,” “us,” or “our”).

By accessing this website, creating an account, purchasing or claiming a product, enrolling in a program, subscribing to a recurring service, or otherwise using our services, you agree to these Terms.

Please read them carefully before purchasing or participating.

If you do not agree with these Terms, please do not access or use our website, products, or services.

1. The Nature of Sexy Sensual Surrender

Sexy Sensual Surrender provides educational, reflective, relational, and experiential content relating to topics that may include:

• intimacy and relationships
• communication and relational repair
• embodiment and somatic awareness
• emotional safety
• masculine and feminine dynamics
• polarity
• sexuality and erotic aliveness
• desire
• identity and self-inquiry
• surrender and receiving
• personal development
• relational patterns
• spiritual and philosophical reflection

Our work may be delivered through written guides, audio or video material, practices, rituals, workshops, courses, coaching conversations, group experiences, community spaces, or other formats.

Sexy Sensual Surrender is intended to support reflection, awareness, personal responsibility, and embodied exploration.

It is not intended to tell you what your truth must be, make decisions on your behalf, or guarantee a particular personal, relational, emotional, financial, sexual, or life outcome.

2. Educational and Coaching Scope

Sexy Sensual Surrender and Oso Alexander provide education, reflection, coaching, guidance, and personal-development experiences.

We do not provide psychotherapy, psychological treatment, medical care, psychiatric care, diagnosis, legal advice, financial advice, crisis intervention, or any other regulated professional service unless expressly stated otherwise in writing.

Nothing on this website or within any product, program, practice, communication, or coaching session should be interpreted as:

• medical or psychological diagnosis
• treatment of a mental-health condition
• treatment of trauma
• a substitute for psychotherapy or medical care
• a guarantee of healing
• crisis support
• legal advice
• instructions to remain in an unsafe relationship
• instructions to disregard your own boundaries, consent, judgment, or professional advice

You remain responsible for determining whether a product, practice, conversation, or coaching relationship is appropriate for you.

If you are experiencing a medical or mental-health emergency, are in immediate danger, or require clinical support, contact an appropriate licensed professional or emergency service in your location.

3. Consent, Autonomy, and Relationship Safety

Sexy Sensual Surrender discusses intimacy, sexuality, polarity, surrender, desire, boundaries, power, and relational dynamics.

Within this work:

Surrender does not mean obedience.

Leadership does not mean domination.

Receptivity does not mean self-erasure.

Desire does not create entitlement.

Nothing contained within SSS authorizes coercion, non-consensual behavior, emotional manipulation, sexual pressure, abuse, intimidation, or disregard for another person’s boundaries.

Any relational, sensual, sexual, or couples practice should be undertaken voluntarily and only with the ongoing consent of everyone involved.

Consent may be changed or withdrawn at any time.

You are responsible for exercising your own judgment and respecting the autonomy, physical safety, emotional safety, and legal rights of yourself and others.

4. Age Requirement

Our products and services are intended for adults.

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to purchase paid Sexy Sensual Surrender products or participate in coaching or other adult-oriented experiences.

By purchasing or participating, you represent that you satisfy this requirement.

Some SSS material discusses sexuality, erotic aliveness, intimacy, desire, and adult relationships. This content is educational, reflective, relational, and personal-development oriented.

5. No Guaranteed Results

Human relationships and personal development are complex.

We do not promise or guarantee that any guide, practice, ritual, course, coaching engagement, or other experience will produce a specific result.

Testimonials, examples, personal stories, or descriptions of possible outcomes illustrate individual experiences and should not be understood as guarantees that you will experience the same result.

Your outcomes may depend upon many factors beyond our control, including your circumstances, participation, choices, relationships, health, readiness, environment, and actions.

You remain responsible for your own decisions and actions.

6. Purchases and Payment Authorization

Prices are displayed on the applicable product, offer, checkout, invoice, or enrollment page.

By submitting payment information, you:

1. represent that you are authorized to use the payment method provided;
2. authorize us and our payment processors to charge the applicable amount;
3. agree to any clearly disclosed recurring billing or payment-plan terms associated with the purchase; and
4. agree that applicable taxes, currency conversion, or payment-provider charges may apply where required.

Payments may be processed through third-party payment providers, including Stripe and/or payment systems integrated with Kajabi.

We do not directly control the banking networks, card issuers, or third-party payment systems used to process a transaction.

7. Currency and Taxes

Unless otherwise stated at checkout, prices are presented in the currency displayed on the applicable checkout page.

You are responsible for any applicable sales, use, value-added, goods and services, harmonized sales, or similar taxes that we are legally required to collect or that you are otherwise legally responsible for paying.

Where taxes are collected through our checkout or payment system, they may be calculated according to your billing location and applicable tax rules.

8. Digital Products, Guides, Practices, and Rituals

Digital products may include PDFs, workbooks, guides, rituals, assessments, audio recordings, videos, prompts, exercises, templates, or other downloadable or online material.

Unless otherwise stated on the offer page:

• digital products are sold for individual personal use;
• purchase provides a limited, non-exclusive, non-transferable license to use the material;
• ownership of the underlying intellectual property does not transfer to you;
• access may be delivered immediately after successful checkout or through an account, email, download link, or member library;
• you may not resell, redistribute, reproduce, publish, sublicense, commercially exploit, share access credentials for, or make the product publicly available.

Free digital products are also subject to these Terms.

9. Digital Product Delivery

For digital products described as immediately available, access is ordinarily provided after successful checkout through the applicable Kajabi account, member library, email, download page, or other specified delivery method.

You are responsible for providing an accurate email address and maintaining access to that address.

If you purchase a product and do not receive the access reasonably described at checkout, contact us at [email protected] so we can assist you.

Technical access issues do not automatically constitute non-delivery where we are able to restore or provide the purchased access within a reasonable period.

10. Digital Product Refund Policy

Because digital products can generally be accessed, viewed, copied, or downloaded immediately, purchases of digital downloads, guides, practices, rituals, workbooks, recordings, and similar digital products are generally final once access has been provided, except where:

• applicable law requires otherwise;
• you were charged more than once for the same purchase;
• we are unable to provide the product you purchased;
• we expressly state a different refund policy on the applicable offer or checkout page.

If you believe one of these circumstances applies, contact [email protected] before initiating a payment dispute so we have an opportunity to review and resolve the issue.

Nothing in these Terms removes or limits any refund, cancellation, or consumer right that cannot legally be waived in your jurisdiction.

11. Courses and Structured Programs

Courses and structured programs may contain lessons, video, audio, written material, downloadable resources, exercises, assessments, or other learning experiences.

The applicable sales or enrollment page will identify:

• what is included;
• the price;
• whether payment is one-time, installment-based, or recurring;
• the anticipated access period, if access is limited;
• any live components;
• any separate refund or cancellation terms.

Unless specifically promised otherwise, purchasing a course does not include private coaching or individual access to Oso Alexander.

12. Payment Plans

Where we offer an installment or payment plan for a fixed-price product or program, the payment plan is ordinarily a way to divide the total purchase price into multiple payments.

It is not automatically a month-to-month subscription that can be cancelled merely by discontinuing participation.

By selecting a payment plan, you authorize the scheduled charges described at checkout and agree to pay the full committed purchase price unless:

• the applicable offer expressly states otherwise;
• we agree otherwise in writing; or
• applicable law gives you a right to cancel.

Failure to use or complete the purchased program does not, by itself, cancel the remaining payment obligation.

If a scheduled payment fails, we may:

• retry the authorized payment method;
• contact you regarding the outstanding amount;
• suspend access until the account is brought current; or
• take other reasonable steps permitted by law to collect the amount owed.

Any alternative terms stated on the specific offer or written agreement control over this general section.

13. Subscriptions and Recurring Memberships

We may offer subscriptions, memberships, communities, continuing coaching, or other recurring services in the future.

Where recurring billing applies, the checkout page will disclose the billing frequency, price, and relevant subscription conditions.

By purchasing a recurring service, you authorize recurring charges until cancellation in accordance with the stated cancellation policy.

Unless otherwise stated:

• subscriptions renew automatically at the disclosed interval;
• cancellation prevents future renewal charges;
• cancellation does not ordinarily create a retroactive refund for a billing period that has already begun;
• access ordinarily continues until the end of the already-paid billing period;
• no prorated refund is provided merely because you choose not to use the service during part of the billing period.

Any legally required cancellation or refund right remains unaffected.

14. Subscription Cancellation

Recurring subscriptions may be cancelled through the method stated at checkout, through the applicable customer account or portal where available, or by contacting [email protected].

To avoid the next recurring charge, cancellation must be completed before the next scheduled billing date.

A cancellation request received after a renewal has already been successfully processed ordinarily applies to future renewals rather than reversing the charge already completed, except where otherwise required by law or expressly agreed by us.

We encourage you to retain any cancellation confirmation you receive.

15. Trials, Promotions, Coupons, and Discounts

From time to time, we may offer:

• free trials;
• introductory pricing;
• coupons;
• discount codes;
• subscriber benefits;
• promotional access;
• bundled products;
• complimentary products or sessions.

Any material conditions associated with a promotion will be stated on the offer, checkout, email, or promotional page.

Promotional offers:

• may be limited by date, customer, product, or eligibility;
• may not be combined unless expressly permitted;
• may be changed or withdrawn before purchase;
• do not create an entitlement to the same pricing on future purchases.

If a trial automatically converts into a paid subscription, that renewal condition and billing amount will be disclosed before enrollment.

16. 1:1 Coaching

Private coaching may be offered through fixed-term programs, packages, individual sessions, ongoing retainers, or another structure described in the applicable offer and coaching agreement.

Coaching is collaborative.

You remain responsible for:

• the information you choose to disclose;
• whether and how you apply anything discussed;
• decisions concerning your relationships, health, work, finances, sexuality, family, or personal life;
• communicating your boundaries and concerns;
• seeking licensed professional care where appropriate.

Coaching is not psychotherapy or medical treatment.

The coaching relationship does not make Oso Alexander responsible for your decisions, relationships, emotional regulation, wellbeing, or outcomes.

17. Coaching Agreement

A private coaching client may be required to accept or sign a separate coaching agreement before services begin.

That agreement may address matters including:

• program duration;
• number and length of sessions;
• scheduling;
• session format;
• client responsibilities;
• confidentiality;
• payment;
• rescheduling;
• missed sessions;
• cancellations;
• continuation after the original engagement;
• termination of the coaching relationship.

If a separate coaching agreement conflicts with these Terms regarding the specific coaching engagement, the more specific written coaching agreement will control.

17A. Professional Boundaries and Appropriate Conduct

Sexy Sensual Surrender is committed to creating professional relationships grounded in dignity, consent, mutual respect, and clear boundaries.

Participation in coaching, communities, events, calls, workshops, or any other SSS service does not create a romantic, sexual, or otherwise personally intimate relationship between a client or participant and Oso Alexander, an SSS facilitator, contractor, employee, or service provider.

Clients and participants agree to respect appropriate professional and interpersonal boundaries.

Conduct that may result in immediate suspension or termination of services includes, but is not limited to:

• unwanted sexual or romantic advances toward Oso Alexander or another facilitator, contractor, employee, or service provider;
• sexually explicit messages, images, propositions, or communications directed toward a facilitator outside the legitimate context of the work;
• repeated attempts to pursue a personal, romantic, or sexual relationship after a boundary has been communicated;
• harassment, stalking, intimidation, threats, coercion, or abusive conduct;
• repeated disregard of clearly communicated professional or interpersonal boundaries;
• discriminatory, degrading, or threatening behavior;
• conduct that causes SSS to reasonably determine that continuing the professional relationship would be unsafe, inappropriate, or inconsistent with the integrity of the work.

The fact that SSS may discuss sexuality, intimacy, desire, polarity, erotic aliveness, surrender, or other personally intimate subjects does not constitute an invitation for sexual or romantic access to Oso Alexander or any other person involved in providing SSS services.

A client is always free to communicate discomfort, disagreement, or a boundary of their own.

Professional boundaries apply in both directions.

18. Coaching Scheduling, Rescheduling, and Missed Sessions

Appointments must be booked using the scheduling method provided.

The specific rescheduling and missed-session policy for a coaching program will be disclosed in the applicable coaching agreement.

Unless explicitly stated otherwise, 24 hours’ notice is required to cancel or reschedule a session.

Unless the coaching agreement provides otherwise, failure to attend a scheduled session without the required notice may result in the session being treated as used.

We may make reasonable exceptions for emergencies or circumstances outside a client’s control at our discretion.

If we must cancel or reschedule a session, we will make reasonable efforts to provide an alternative time and the affected session will not be forfeited.

19. Coaching Refunds and Early Termination

Because coaching involves reserving time, capacity, preparation, and a defined period of access, refund and early-termination conditions may differ from digital product policies.

The applicable coaching offer and coaching agreement will identify the specific financial commitment and termination terms before coaching begins.

Unless stated otherwise in that agreement, purchasing a fixed-term coaching engagement represents a commitment to the agreed program rather than individual sessions purchased independently.

Nothing in this section restricts any cancellation or refund right that cannot legally be waived.

20. Couples and Relationship-Based Practices

Some SSS materials are designed for couples or may invite participation with another person.

Purchase by one person does not impose any obligation upon their partner or any other individual to participate.

You are responsible for ensuring that participation is voluntary.

No SSS product should be used to:

• force disclosure;
• pressure a partner into conversation;
• compel emotional or sexual intimacy;
• override a boundary;
• demand forgiveness;
• require reconciliation;
• pressure someone to remain in an unsafe or harmful relationship.

A practice may be paused or discontinued whenever participation no longer feels appropriate or consensual.

21. Emotional and Sensitive Content

Some material may explore emotionally sensitive subjects including:

• sexuality;
• intimacy;
• conflict;
• heartbreak;
• shame;
• identity;
• attachment;
• grief;
• relational rupture;
• desire;
• power;
• surrender;
• emotional protection.

You are always free to pause, skip, or discontinue a practice.

Our materials are not intended to encourage emotional flooding, forced disclosure, unsafe confrontation, forced memory retrieval, or participation beyond your own discernment.

22. Accounts and Login Credentials

Some products and services require a Kajabi or other member account.

You are responsible for:

• maintaining accurate account information;
• protecting your login credentials;
• preventing unauthorized use of your account;
• notifying us if you reasonably believe your account has been compromised.

Accounts and purchased access are for the registered user unless the offer explicitly provides multi-user, couple, organizational, or household access.

We may suspend or terminate access if login credentials or paid content are intentionally shared in violation of these Terms.

23. Intellectual Property

Unless otherwise stated, all SSS materials are owned by or licensed to Alexander Maitland, including:

• written content;
• guides;
• workbooks;
• practices;
• exercises;
• rituals;
• frameworks;
• course materials;
• recordings;
• audio;
• video;
• graphics;
• branding;
• logos;
• photography owned by us;
• product names;
• website copy.

Purchasing a product grants you permission to use the material personally.

It does not grant ownership.

Without prior written permission, you may not:

• reproduce substantial portions of paid material;
• distribute files to other people;
• upload materials to public or shared repositories;
• resell or sublicense material;
• teach, package, or commercially exploit our material as your own;
• remove copyright or ownership notices;
• use our materials to create substantially derivative commercial products.

Reasonable quotation or reference permitted by applicable copyright law is not prohibited.

24. Professional or Commercial Use

Unless a product expressly includes a professional, facilitator, practitioner, or commercial-use license, purchases are licensed for personal use only.

Therapists, coaches, educators, facilitators, organizations, and other professionals may not reproduce, create derivative works from or distribute purchased materials to clients, groups, or customers without written permission or an applicable professional license.

25. User Submissions, Client Information, and De-Identified Learnings

If you voluntarily submit comments, questions, feedback, survey responses, community posts, messages, or other material through SSS services, you remain the owner of your original content.

You grant SSS the limited permission reasonably necessary to host, store, display, transmit, moderate, process, and respond to that material in connection with providing the service in which it was submitted.

The work of Sexy Sensual Surrender is informed by recurring human patterns that may become visible through coaching conversations, questions, community discussions, customer feedback, and other interactions.

SSS may use genuinely anonymized or aggregated themes, patterns, questions, insights, and learnings arising through its work for purposes including:

• improving existing products and services;
• developing future educational material, guides, practices, courses, or programs;
• identifying recurring relational or personal-development themes;
• informing general educational writing, teaching, or product development;
• improving the quality and relevance of SSS services.

When doing so, SSS will take reasonable steps to remove or alter identifying information and will not intentionally disclose private circumstances in a manner that reasonably identifies the individual involved.

Information that has merely had a name removed but could still reasonably identify a person through context will not be represented as anonymous.

Private client disclosures will not be published as identifiable client stories merely because they were shared during coaching or another SSS service.

 

26. Testimonials, Case Studies, Quotations, and Promotional Use

Sexy Sensual Surrender may invite clients or customers to provide testimonials, reviews, feedback, or permission to share elements of their experience.

SSS will not intentionally use an identifiable private coaching disclosure, client story, quotation, photograph, recording, or personally attributable experience for advertising, testimonial, case-study, or promotional purposes without the individual’s separate express permission.

Where permission is granted, that permission may specify:

• whether the person’s real name may be used;
• whether identifying details may be included;
• whether a photograph, audio, or video may be used;
• the platforms or purposes for which the material may be published;
• whether the testimonial may be presented anonymously or under a first name, initials, pseudonym, or another agreed identifier.

Unless broader permission has been expressly granted, testimonials may be edited only for length, formatting, grammar, or clarity without materially changing their meaning.

A testimonial describes one person’s experience and does not guarantee that another person will experience the same result.

SSS may refer publicly to genuinely anonymized or aggregated insights, quotes, excerpts, or screenshots derived from its work where identifying and contextually identifying information has been removed and no individual can reasonably be identified.

Participation in coaching or purchase of an SSS product is not conditional upon agreeing to provide a testimonial or promotional endorsement.

Certain offers may expressly require participants to provide feedback about their experience as a condition of participation where that requirement is clearly disclosed before enrollment. Any use of identifiable feedback as a published testimonial, case study, or promotional endorsement remains subject to the participant’s express written permission.

27. Community Conduct

If SSS offers community spaces, group programs, comments, or member discussions, participants are expected to respect the dignity, privacy, consent, and autonomy of others.

Prohibited conduct includes:

• harassment;
• threats;
• hate speech;
• sexual harassment;
• coercion;
• unwanted solicitation;
• impersonation;
• doxxing;
• sharing another person’s private disclosures without permission;
• distributing paid material;
• deliberately disrupting the community;
• illegal activity.

We may moderate, remove content, suspend access, or terminate participation where reasonably necessary to protect participants or the integrity of the space.

28. Privacy, Confidentiality, and Sensitive Information

Our collection, use, storage, processing, and disclosure of personal information is further described in our Privacy Policy.

Private coaching and other personal communications are treated with care and discretion.

However, coaching should not be understood as creating the same legally protected privilege or confidentiality that may exist within certain regulated professional relationships such as psychotherapy, medicine, or legal representation.

Because SSS work may involve sensitive information relating to relationships, sexuality, health, emotional wellbeing, personal history, beliefs, or other private matters, we seek to limit access to that information to purposes reasonably connected with providing, administering, improving, or protecting the relevant service.

We may use or disclose information where reasonably necessary to:

• provide the service requested by you;
• administer your account, purchases, coaching, or participation;
• process payments;
• schedule and facilitate sessions;
• create authorized session records or notes;
• provide customer support;
• operate our technology systems;
• protect the safety or legal rights of SSS, its clients, or others;
• prevent fraud or misuse;
• comply with law, legal process, or a lawful order;
• respond to a credible and immediate safety concern;
• work with authorized service providers acting on our behalf.

Any more specific confidentiality commitments contained in a separate coaching agreement will also apply.

29. Third-Party Service Providers, Data Processing, and Artificial Intelligence Tools

Sexy Sensual Surrender uses third-party technology and service providers to operate its business and provide services efficiently.

These providers may include, without limitation:

• Kajabi;
• Stripe and other payment processors;
• Calendly or other scheduling systems;
• Substack;
• Zoom;
• email and communication providers;
• video-conferencing platforms;
• cloud-storage providers;
• analytics services;
• customer-management systems;
• transcription and note-taking services;
• artificial-intelligence-assisted administrative, transcription, summarization, organizational, or processing tools.

Personal information may therefore be transferred to, stored by, accessed by, or processed by authorized third-party service providers where reasonably necessary to provide or administer SSS services.

Some service providers may process or store information in jurisdictions outside the country or province in which you reside. Information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

SSS remains responsible for selecting and using service providers with appropriate regard for the nature and sensitivity of the information being processed and will take reasonable organizational, contractual, and technical measures to protect information under its control.

Where AI-assisted recording, transcription, or processing is a required component of a particular service rather than an optional administrative feature, that requirement will be disclosed before enrollment or participation.

Third-party providers are authorized to process information only for purposes connected with providing services to SSS, subject to their applicable contractual and legal obligations.

AI-Assisted Notes, Transcription, and Processing

SSS may use artificial-intelligence-assisted tools for administrative purposes including transcription, session notes, summaries, organizational support, follow-up preparation, or the efficient delivery of services.

Where an AI-assisted tool would process the content of a private coaching session or similarly sensitive conversation, SSS will disclose that intended use and, where appropriate or legally required, obtain the participant’s consent before such processing occurs.

A client may ask questions about the use of recording, transcription, or AI-assisted processing before participating.

AI-generated notes or summaries are administrative aids only. They may contain errors and should not be treated as authoritative records of a client’s experience, statements, intentions, health, or circumstances.

More information about third-party processing, retention, security, and privacy rights will be provided in the SSS Privacy Policy.

30. External Links

Our website or materials may link to third-party websites, publications, products, or resources.

A link does not necessarily constitute endorsement.

We are not responsible for the content, policies, accuracy, security, availability, or practices of third-party websites.

31. Technical Requirements

You are responsible for maintaining compatible devices, software, internet access, email access, and other technology reasonably necessary to use a digital product or online service.

We will make reasonable efforts to address technical issues originating within systems under our control.

We cannot guarantee uninterrupted access to every third-party platform at all times.

32. Availability and Changes to Digital Services

We may make reasonable improvements, updates, technical changes, or formatting changes to our digital products and online environments.

Where you purchased a defined product, we will not intentionally remove the essential substance of what you purchased merely to require you to buy it again.

We may discontinue a platform, feature, or delivery method where reasonably necessary and provide an appropriate alternative where practical.

 

33. Refusal, Suspension, or Termination of Service

Sexy Sensual Surrender reserves the right to refuse, suspend, restrict, or terminate access to a product, service, coaching relationship, community, event, or other SSS experience where we reasonably determine that:

• these Terms have been materially violated;
• payment obligations have not been satisfied;
• fraud or intentional chargeback abuse has occurred;
• intellectual property has been misused or distributed without authorization;
• community or participation rules have been materially violated;
• harassment, threats, coercion, abusive conduct, or unwanted sexual or romantic advances have occurred;
• professional or interpersonal boundaries have been repeatedly or materially crossed;
• another participant’s privacy, safety, dignity, or consent has been disregarded;
• continuation of the professional relationship would reasonably be considered unsafe, inappropriate, unlawful, or inconsistent with the integrity of the service.

Termination for Breach

Where services are terminated because of a client’s or participant’s material violation of these Terms, including serious boundary violations, harassment, abuse, threats, unauthorized distribution of intellectual property, or other serious misconduct, SSS reserves the right to terminate the remaining service without refund, to the fullest extent permitted by applicable law.

Where appropriate and proportionate, SSS may first communicate the concern and provide an opportunity for the behavior to stop or the breach to be corrected.

However, SSS is not required to provide advance warning before terminating services where the conduct is serious, repeated, threatening, sexually inappropriate, abusive, unlawful, or reasonably raises concerns regarding safety or professional boundaries.

Termination of access does not remove payment obligations that arose before termination or amounts still due under a fixed-term payment commitment, except where applicable law or a written agreement requires otherwise.

Nothing in this section limits a statutory consumer right or other legal right that cannot lawfully be waived.

34. Chargebacks and Payment Disputes

If you believe a charge is incorrect, duplicated, unauthorized, or inconsistent with the applicable purchase terms, please contact us first at [email protected].

We want a reasonable opportunity to investigate and resolve legitimate billing concerns.

Nothing in these Terms removes any legal right you may have to dispute an unauthorized or improper transaction with your financial institution.

We may retain records relating to:

• your purchase;
• checkout terms;
• account access;
• downloads;
• session attendance;
• subscription status;
• cancellation requests;
• communications;
• refunds;
• invoices and payment records

for legitimate business, fraud-prevention, accounting, and dispute-resolution purposes.

35. Refund Processing

Where a refund is approved, it will ordinarily be returned through the original payment method where technically available.

Financial institutions and payment processors control how quickly refunded funds appear on a customer’s account after the refund has been submitted.

We are not responsible for banking processing time outside our control.

36. Promotions and Subscriber Benefits

SSS may occasionally provide products or experiences at no additional cost to paid subscribers, clients, members, or other eligible groups.

Unless stated otherwise:

• eligibility must exist at the time the benefit is offered;
• redemption may require a coupon or designated checkout link;
• once a digital product has been validly claimed and granted as a permanent benefit, later cancellation of the unrelated subscription does not revoke that already-granted product unless the offer expressly stated otherwise;
• promotional access cannot ordinarily be redeemed for cash.

37. Communications

By purchasing a product, you consent to receive transactional communications reasonably necessary to:

• confirm your purchase;
• provide access;
• issue receipts or invoices;
• communicate scheduling information;
• notify you of important product or account changes;
• provide customer support.

Transactional communications are separate from optional marketing communications.

Where required, marketing emails will be sent only with the appropriate consent, and you may unsubscribe from marketing communications using the method provided.

Unsubscribing from marketing does not prevent necessary service, receipt, billing, access, or account communications.

38. Website Accuracy

We make reasonable efforts to keep product descriptions, prices, availability, and website information accurate.

Occasional typographical, technical, or pricing errors may occur.

If a material pricing or product-description error affects a transaction, we may contact you to correct the error, cancel the affected transaction, or provide an appropriate remedy.

39. Personal Responsibility

SSS exists to support awareness and reflection, not dependency.

You are responsible for evaluating what is useful, appropriate, safe, and true for your own circumstances.

You are not required to agree with Oso Alexander, follow every suggestion, complete every exercise, disclose private information, remain in any relationship, or make any particular life decision.

The aim of the work is to return you to your own discernment, not replace it.

Participation in intimate, relational, or emotionally personal work does not create entitlement to personal access, friendship, romantic involvement, sexual interaction, emotional caretaking, or availability from Oso Alexander or any other SSS facilitator beyond the scope of the service expressly agreed upon.

The work may be personal.

The professional boundary remains clear.

40. Limitation of Liability

To the fullest extent permitted by applicable law, Alexander Maitland, Sexy Sensual Surrender, Oso Alexander, and their contractors, service providers, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the website, products, services, or coaching.

To the fullest extent permitted by law, our aggregate liability arising from a particular paid product or service will not exceed the amount you actually paid us for the product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

41. Assumption of Responsibility

You understand that reflection, relationship practices, coaching, and personal-development work may bring awareness to emotions, memories, relational tensions, or areas of discomfort.

You remain responsible for determining your own pace and level of participation.

You may pause or stop an exercise at any time.

You agree not to knowingly use SSS materials in a way that is unsafe, coercive, unlawful, or inconsistent with another person’s consent.

42. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Alexander Maitland, Sexy Sensual Surrender, and their representatives from third-party claims arising directly from your unlawful conduct, intentional misuse of our materials, infringement of intellectual property rights, or material violation of these Terms.

This provision does not require you to indemnify us for our own negligence or misconduct where applicable law prohibits such a requirement.

43. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events reasonably beyond our control, including widespread internet or platform outages, natural disasters, severe illness, government restrictions, utility failures, labor disruptions, or similar events.

Where such circumstances affect a scheduled service, we will make reasonable efforts to reschedule, restore access, or provide an appropriate alternative.

44. Consumer Rights

These Terms are intended to operate alongside applicable consumer-protection laws.

Nothing in these Terms is intended to waive, restrict, or eliminate a statutory consumer right that cannot legally be waived.

Where applicable law gives you greater rights than these Terms, the applicable law controls.

45. Governing Law

These Terms and any dispute arising from them will be governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-law principles, except where mandatory consumer law requires another jurisdiction’s law to apply.

46. Good-Faith Resolution of Concerns

If a disagreement arises, we encourage both parties to first attempt to resolve it through direct, good-faith communication.

Before commencing formal legal proceedings, either party may send written notice describing the issue and requested resolution.

Nothing in this section prevents either party from seeking urgent legal relief where necessary or exercising rights that cannot lawfully be restricted.

47. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain in effect.

48. No Waiver

Our failure to enforce a provision of these Terms on one occasion does not waive our right to enforce it later.

49. Assignment

You may not transfer your purchased access, coaching agreement, or rights under these Terms to another person without our written permission.

We may assign these Terms as part of a legitimate restructuring, sale, transfer, or succession of the business, subject to applicable law.

50. Entire Agreement

These Terms, together with any applicable:

• Privacy Policy;
• Refund and Cancellation Policy;
• checkout terms;
• product-specific terms;
• coaching agreement;
• subscription agreement;
• community guidelines

constitute the agreement governing your use of the relevant SSS service.

Where a product-specific written agreement contains more specific terms, those terms govern that particular service to the extent of any conflict.

51. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business operations, technology, or legal obligations.

The effective date at the top of this page will identify the current version.

Changes do not retroactively alter a completed purchase in a way that removes material rights already granted unless required by law or expressly agreed.

For ongoing subscriptions or services, material changes may be communicated through the website, email, account notification, or another reasonable method.

52. Contact

Questions about these Terms, purchases, access, billing, refunds, cancellations, or services may be directed to:

Sexy Sensual Surrender
Operated by: Alexander Maitland
Email: [email protected]
Website: sexysensualsurrender.com
Business Address: 707-360 Douglas Street, Victoria BC, V8V 2P6 Canada 

We encourage customers to contact us directly if something about a purchase, product, or service does not match what they reasonably expected.

Clarity and repair are preferable to unnecessary conflict.