Refund & Cancellation Policy - Sexy Sensual Surrender
Effective Date: August 17, 2026
Sexy Sensual Surrender offers digital products, coaching, courses, subscriptions, and other personal-development and relational experiences.
Because many of our products provide immediate access to digital material, reserve limited coaching capacity, or involve personal and relational work whose results depend upon individual circumstances, different refund and cancellation terms apply to different types of purchases.
This Refund & Cancellation Policy should be read together with our Terms of Service, Privacy Policy, and any product-specific, coaching, subscription, or checkout terms applicable to your purchase.
1. Digital Downloads, Guides, Practices, and Rituals
All purchases of digital downloads, guides, practices, rituals, workbooks, recordings, and similar immediately accessible digital products are final sale once access has been provided.
For purposes of this policy, access is considered provided when the digital product or course has been made available through the customer’s account, member library, download page, email, or other designated delivery method, whether or not the customer chooses to open, download, or use it.
Because these products may be accessed, viewed, copied, or downloaded immediately after purchase, we do not ordinarily offer refunds because:
- you changed your mind;
- you did not use or complete the product;
- the material was not what you personally hoped or expected it would be;
- your circumstances changed after purchase;
- you did not experience a particular result.
A refund may nevertheless be provided where:
- you were charged more than once for the same transaction;
- SSS is unable to provide the product purchased;
- a specific offer expressly provides a different refund policy; or
- applicable law requires a refund or cancellation right.
Technical access problems do not automatically create a right to a refund where SSS is able to restore or provide access within a reasonable period.
2. Coaching Purchases
All coaching purchases are final sale, subject to any cancellation or refund rights that cannot legally be waived.
Coaching involves reserving time, capacity, preparation, continuity, and availability over a defined period. Purchasing a coaching package or fixed-term engagement therefore represents a commitment to the program as a whole rather than a series of independently refundable individual sessions.
A client is not entitled to a refund merely because:
- they choose to discontinue coaching;
- they do not attend or schedule all available sessions;
- their personal circumstances change;
- they decide the work is no longer a fit;
- they do not achieve a particular desired outcome.
Where coaching is purchased through a payment plan, discontinuing participation does not by itself cancel the remaining agreed payment obligation.
Any more specific coaching agreement or product-specific terms will govern that particular engagement.
3. Coaching Session Cancellation and Rescheduling
Unless expressly stated otherwise in the applicable coaching agreement, at least 24 hours’ notice is required to cancel or reschedule a coaching session.
A session cancelled or missed without the required notice may be treated as used and is not ordinarily refundable or replaceable.
SSS may make reasonable exceptions for emergencies or circumstances outside a client’s control at its discretion.
If SSS must cancel or reschedule a session, the affected session will not be forfeited and a reasonable alternative time will be offered.
4. Courses and Structured Programs
Unless a course or program expressly provides a trial period, satisfaction guarantee, or separate refund window, purchases of courses and structured programs are final sale once access has been provided.
The applicable offer page or checkout will identify any different refund or cancellation terms before purchase.
Failure to begin, complete, or use a course does not itself create a right to a refund.
5. Trials and Introductory Periods
SSS may occasionally offer free or paid trial periods for courses, subscriptions, newsletters, memberships, communities, or other services.
Where a trial automatically converts into a paid purchase or subscription, the applicable offer or checkout will disclose:
- the length of the trial;
- the amount that will be charged after the trial;
- the billing frequency, where applicable;
- how to cancel.
If you do not wish to be charged after the trial period, you must cancel before the trial ends.
Where cancellation is submitted by email, the request will be treated as received at the time the email is received by SSS.
If you do not cancel before the end of the trial period, you authorize SSS and its payment processor to charge the disclosed post-trial price in accordance with the applicable offer terms.
Any statutory cancellation or refund rights remain unaffected.
6. Subscriptions and Recurring Services
Recurring subscriptions remain active until cancelled in accordance with the applicable subscription terms.
Cancellation ordinarily prevents future renewal charges and does not automatically reverse a charge for a billing period that has already begun, except where:
- the applicable offer provides otherwise; or
- applicable law requires a refund.
Unless the applicable offer states otherwise, cancellation ordinarily takes effect at the end of the current paid billing period and access continues until that time.
7. Payment Plans Are Not Subscriptions
Where SSS offers installment payments for a fixed-price product, program, or coaching engagement, the payment plan is a method of paying the total purchase price over time.
It is not a month-to-month subscription unless expressly described as one.
Cancelling participation, failing to use the product, or choosing not to continue does not ordinarily cancel the remaining installments.
Outstanding payments remain due according to the agreement unless:
- SSS agrees otherwise in writing;
- the applicable offer specifically allows cancellation; or
- applicable law gives you a right to cancel.
8. Personal Development and Relational Outcomes
Sexy Sensual Surrender products and services involve personal development, relationships, intimacy, embodiment, communication, desire, and other areas influenced by individual circumstances.
Results vary.
Your experience may depend upon factors including your participation, circumstances, relationships, readiness, choices, environment, communication, and how you choose to engage with the material or service.
A refund is not available solely because a product, practice, coaching experience, course, or relational exercise did not produce a particular result.
SSS does not guarantee specific personal, relational, emotional, sexual, financial, or life outcomes.
9. Couples and Multi-Person Products
Where a product or experience involves a partner or another participant, a partner’s or other participant’s unwillingness or inability to participate does not create a refund entitlement under SSS’s ordinary refund policy.
Participation by another person is always voluntary.
SSS does not guarantee that a partner will participate, respond in a particular way, reconcile, communicate differently, or experience a particular outcome.
10. Promotions, Coupons, and Complimentary Access
Products obtained using a coupon, subscriber benefit, promotional code, complimentary offer, or other discount remain subject to the same refund and cancellation rules as the underlying product unless the promotion expressly states otherwise.
Promotional value is not redeemable for cash.
Where a digital product has been validly claimed as a permanent subscriber or promotional benefit, later cancellation of an unrelated subscription does not ordinarily revoke that already-granted product unless the offer expressly stated otherwise.
11. Duplicate Charges and Billing Errors
If you believe you have been charged:
- more than once;
- the wrong amount;
- after a valid cancellation;
- for something you did not authorize; or
- inconsistently with the applicable purchase terms,
please contact [email protected] promptly.
We will review legitimate billing concerns and correct confirmed errors where appropriate.
12. Failure to Deliver or Provide Access
If SSS is unable to provide a product or service you validly purchased, contact us so we have an opportunity to resolve the issue.
Depending upon the circumstances, an appropriate resolution may include:
- restoring access;
- providing replacement access;
- rescheduling a service;
- issuing a partial or full refund where appropriate or legally required.
13. Termination for Violation of SSS Terms
SSS may suspend or terminate access to products, coaching, community experiences, subscriptions, or other services where a customer or participant materially violates the Terms of Service.
This may include serious misconduct such as:
- harassment;
- threats or abuse;
- unwanted sexual or romantic advances;
- repeated boundary violations;
- unauthorized distribution of SSS intellectual property;
- fraud;
- serious community-rule violations;
- conduct that reasonably makes continuation of the service unsafe or inappropriate.
Where services are terminated because of a material violation of the Terms, SSS reserves the right to terminate the remaining service without refund, to the fullest extent permitted by applicable law.
Termination does not automatically erase payment obligations already incurred under a fixed-term agreement.
14. How to Cancel a Subscription or Request Review of a Charge
Where cancellation is available, you may cancel using:
- the cancellation method provided through the relevant customer account or subscription portal;
- the method stated in the applicable offer or checkout; or
- by contacting [email protected].
To avoid an upcoming renewal where cancellation before renewal is required, submit the cancellation before the applicable renewal or trial-expiry date.
Please retain any cancellation confirmation you receive.
15. Approved Refunds
Where SSS approves or is legally required to provide a refund, the refund will ordinarily be returned through the original payment method where technically possible.
Banks and payment processors control how long it takes for a refunded amount to appear on your account after the refund has been issued.
16. Chargebacks and Payment Disputes
If you believe a transaction is incorrect, duplicated, unauthorized, or inconsistent with the applicable purchase terms, we ask that you contact us first at [email protected] so we have a reasonable opportunity to investigate and resolve the issue.
Nothing in this policy removes any legal right you may have to dispute an unauthorized or improper transaction with your financial institution.
SSS may retain purchase records, access records, communications, checkout terms, cancellation records, invoices, session attendance information, and related documentation for legitimate accounting, fraud-prevention, and payment-dispute purposes.
17. Statutory Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to waive, restrict, or eliminate a consumer right that cannot legally be waived.
Some online purchases, subscriptions, continuing-service contracts, and other transactions may carry cancellation or refund rights under applicable consumer-protection legislation regardless of SSS’s ordinary commercial policy.
Where applicable law gives you greater rights than this policy, the applicable law controls.
18. Contact
Questions about refunds, cancellations, billing, access, or this policy may be directed to:
Sexy Sensual Surrender
Operated by: Alexander Maitland
Professionally known as: Oso Alexander
Email: [email protected]
Website: sexysensualsurrender.com
Business Address: 707-360 Douglas Street, Victoria BC, V8V 2P6 Canada
We encourage customers to contact us directly if something about a purchase, charge, cancellation, or service does not match what they reasonably expected.
