Privacy Policy

Privacy Policy - Sexy Sensual Surrender

Effective Date: August 16, 2026

Sexy Sensual Surrender respects the personal nature of the work we do.

Our conversations may touch relationships, intimacy, sexuality, desire, identity, emotional patterns, personal history, health, beliefs, family, work, and other areas of life that may be deeply private.

This Privacy Policy explains how personal information is collected, used, stored, processed, disclosed, and protected when you interact with Sexy Sensual Surrender.

This policy applies to the Sexy Sensual Surrender website, products, coaching services, programs, guides, practices, community experiences, communications, forms, events, and other services provided by Alexander Maitland, operating as Sexy Sensual Surrender and professionally known as Oso Alexander (“Sexy Sensual Surrender,” “SSS,” “we,” “us,” or “our”).

By using our website or services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and any additional privacy, confidentiality, coaching, or consent terms provided in connection with a particular service.

1. Our Approach to Privacy

Sexy Sensual Surrender is built around dignity, consent, autonomy, discernment, and relational trust.

We aim to collect only information that is reasonably connected with operating the business, providing the services you request, improving the work, communicating with you, and meeting our legal and administrative responsibilities.

We recognize that some information shared through SSS may be especially personal or sensitive.

We therefore seek to handle personal information in a way that is proportionate to its sensitivity and the context in which it was provided.

Participating in intimate or emotionally personal work does not mean surrendering your privacy.

2. What Personal Information Means

For purposes of this Privacy Policy, “personal information” means information about an identifiable individual.

Depending upon how you interact with SSS, this may include basic identifying information as well as highly personal information voluntarily shared during coaching, community participation, forms, surveys, correspondence, or other experiences.

Information that has been genuinely anonymized so that an individual can no longer reasonably be identified is treated differently from identifiable personal information.

Simply removing a person’s name does not necessarily make information anonymous if the person could still reasonably be identified from the surrounding details or context.

3. Information We May Collect

Depending upon your interaction with SSS, we may collect information including:

your name;
email address;
telephone number;
billing address;
account or login information;
purchase and transaction history;
subscription or membership status;
products or services you have accessed;
scheduling information;
session attendance information;
communications with SSS;
forms, questionnaires, assessments, surveys, or intake responses;
community posts, comments, questions, or messages;
feedback, testimonials, and reviews;
information you voluntarily disclose during coaching or other services;
technical information relating to your use of our website or platforms;
information necessary to prevent fraud, manage disputes, or comply with legal obligations.

We do not intentionally seek information that is unnecessary for the service being provided.

4. Sensitive and Personal Information Shared Through Coaching

Private coaching may involve voluntary disclosure of sensitive or intimate information.

Depending upon what a client chooses to discuss, this may include information concerning:

relationships;
romantic or sexual experiences;
sexuality;
desire;
emotional wellbeing;
health;
identity;
family relationships;
childhood or personal history;
spirituality or beliefs;
relational conflict;
grief or loss;
work or finances;
personal fears, desires, struggles, or patterns;
other areas of a client’s private life.

You choose what you disclose.

You are not required to disclose information merely because a subject arises during coaching or because Oso Alexander or another facilitator asks a question.

You may decline to answer, change direction, pause, or establish a boundary around a topic at any time.

Private coaching is treated with care and discretion. However, coaching does not create the same legally protected privilege that may apply within certain regulated relationships such as psychotherapy, medicine, or legal representation.

5. Information We Collect Automatically

When you visit the SSS website or use certain online services, technology providers may automatically collect information such as:

IP address;
browser type;
device type;
operating system;
approximate geographic location;
referring pages or websites;
pages viewed;
dates and times of visits;
interactions with pages, emails, or website features;
cookies and similar technologies.

This information may be used to operate the website, maintain security, understand website performance, improve user experience, and understand how visitors interact with SSS.

6. How We Use Personal Information

We may use personal information for purposes reasonably connected with operating Sexy Sensual Surrender, including to:

provide products and services you request;
process purchases and payments;
create and manage customer accounts;
deliver digital products;
schedule and administer coaching sessions;
communicate about appointments;
provide customer support;
respond to questions and correspondence;
administer subscriptions or memberships;
provide transactional notices;
send marketing communications where permitted;
improve SSS products and services;
understand recurring needs, questions, and patterns within the work;
develop future educational material, practices, programs, guides, courses, or experiences;
operate and improve the website;
maintain records;
prevent fraud or misuse;
manage chargebacks and payment disputes;
protect the rights, safety, privacy, and integrity of SSS and others;
comply with applicable legal and regulatory requirements.

We seek to use personal information only for purposes that are reasonably connected with the circumstances in which it was collected or where additional permission has been obtained when appropriate.

7. Coaching Conversations and the Evolution of the Work

Sexy Sensual Surrender is a living body of work.

Ideas for essays, articles, practices, guides, courses, programs, rituals, workshops, experiences, and other educational material may emerge from recurring themes, questions, tensions, patterns, language, and insights encountered through real coaching work and client relationships.

This means that the human experiences encountered through SSS may inform the evolution of SSS.

That does not mean a client’s private story automatically becomes public content.

SSS may use genuinely anonymized or aggregated themes, patterns, questions, insights, observations, and learnings arising from coaching, community participation, customer interactions, feedback, or other SSS experiences to:

inform articles and essays;
inspire educational material;
develop products;
create practices or rituals;
develop coaching frameworks or approaches;
shape future programs or experiences;
improve existing products and services;
identify recurring relational or personal-development themes;
deepen the overall body of SSS work.

Where a real experience informs public-facing material, SSS may alter, combine, generalize, paraphrase, omit, or obscure contextual details where appropriate to prevent an individual from being reasonably identifiable.

The purpose is to allow the work to learn from real human experience without turning individual clients into public content.

8. Anonymization and De-Identification

When SSS uses information in anonymized form, we take reasonable steps to remove or alter identifying and contextually identifying information.

Depending upon the situation, this may include changing or removing information such as:

names;
photographs;
usernames;
locations;
professions;
ages;
dates;
relationship circumstances;
family details;
distinctive life events;
timelines;
identifying language;
account details;
other contextual details that could reasonably identify someone.

Information will not be described as anonymous merely because a name has been removed.

Where necessary, details from more than one experience may be combined, generalized, or paraphrased so that the material conveys a meaningful human pattern without representing an identifiable individual’s private circumstances.

9. Anonymous Excerpts, Quotes, and Testimonials

SSS may use genuinely anonymized excerpts, quotations, feedback, comments, messages, or screenshots in educational, editorial, informational, testimonial, or promotional material where identifying and contextually identifying information has been removed and the individual cannot reasonably be identified.

For example, an anonymous excerpt may be used to illustrate:

a client’s experience of a practice;
the effect of a guide or program;
a recurring relational realization;
feedback about an SSS experience;
the kinds of insights emerging through the work;
a response to a product, coaching experience, article, or community conversation.

Such material may be presented as an anonymous testimonial or anonymous client reflection where appropriate.

We will not intentionally attribute anonymous material to a named or otherwise identifiable individual.

Where an excerpt is edited, shortened, paraphrased, or reformatted, SSS will seek not to materially misrepresent the meaning or experience originally communicated.

10. Identifiable Testimonials and Client Stories

SSS will not intentionally publish an identifiable private coaching disclosure, personally attributable client story, photograph, audio recording, video recording, quotation, case study, or testimonial for advertising or promotional purposes without appropriate express permission.

Where permission is requested, the individual may be asked to specify whether SSS may use:

their full name;
first name only;
initials;
a pseudonym;
professional role or other descriptors;
photograph;
audio;
video;
written quotation;
identifying details of their experience.

Permission may also identify where or how the material may be used.

Providing an identifiable testimonial is generally voluntary and is not a condition of purchasing SSS products or participating in coaching.

Certain special offers may require participants to provide feedback as a condition of participation where that requirement is clearly disclosed before enrollment.

A requirement to provide feedback does not automatically authorize SSS to publish that feedback as an identifiable testimonial.

Identifiable promotional use remains subject to the applicable permission provided by the individual.

11. Community Comments and Public Participation

If you participate in an SSS community, comment section, group conversation, event, chat, or other shared environment, information you choose to post may be visible to other participants.

You should therefore consider the level of personal information you wish to share in community spaces.

SSS may moderate community content and may process or retain posts where reasonably necessary to operate the community, enforce community standards, address safety concerns, prevent misuse, or maintain appropriate business records.

Other participants are expected to respect the privacy of community members, but SSS cannot guarantee that another participant will not copy, disclose, or otherwise misuse information that you voluntarily make visible to them.

12. Third-Party Service Providers

SSS uses third-party service providers to operate the business and deliver services.

These may include providers supporting:

website hosting;
online courses and digital products;
customer accounts;
payment processing;
scheduling;
video conferencing;
email;
newsletters;
cloud storage;
analytics;
customer management;
transcription;
note-taking;
artificial intelligence;
administrative support;
accounting or professional services.

Current providers may include Kajabi, Stripe, Calendly, Substack, Zoom, and other service providers reasonably required to operate SSS.

When personal information is processed through third-party providers, those providers may collect, receive, store, access, or otherwise process information in connection with providing their services to SSS.

Third-party platforms may also have their own privacy policies and terms governing their processing activities.

B.C.’s privacy regime allows organizations to use service providers while retaining responsibility for personal information under their control, and personal information may sometimes be processed outside Canada and become subject to the laws of the jurisdiction where it is processed.

13. Artificial Intelligence, Transcription, and Note-Taking

SSS uses artificial-intelligence-assisted note-taking and processing as a regular part of delivering certain services, including private coaching.

AI-assisted note-taking is normally active during live coaching calls and may process the contents of those conversations for purposes connected with delivering and supporting the coaching relationship.

This may include:

transcription or automated note-taking;
session summaries;
identifying themes, reflections, questions, or areas for further exploration;
organizing client notes;
preparing follow-up reflections or resources;
maintaining continuity between sessions;
administrative and organizational support;
supporting the development and delivery of SSS services.

By enrolling in a coaching service where AI-assisted note-taking or processing is identified as part of the service, you acknowledge that this technology will ordinarily be used during live sessions and in the preparation, organization, and review of client notes and reflections.

Because coaching conversations may contain sensitive personal information, including information relating to relationships, sexuality, emotional wellbeing, personal history, health, beliefs, and other private circumstances, SSS seeks to use AI-assisted tools and service providers with appropriate regard for the sensitivity of the information being processed.

Personal information processed through these tools may be transferred to, stored by, or processed by authorized third-party service providers as further described in this Privacy Policy.

AI-generated transcripts, notes, summaries, themes, or reflections are administrative and reflective aids. They may contain errors, omissions, or imperfect interpretations and should not be treated as authoritative records of a client’s statements, intentions, experiences, health, or circumstances.

Certain SSS services, including private coaching, ordinarily use AI-assisted note-taking, transcription, summarization, or processing as part of service delivery. Where this applies, it will be disclosed in the applicable offer, enrollment materials, coaching agreement, Privacy Policy, or onboarding information before participation.

14. Recording of Sessions, Calls, and Experiences

Live sessions and calls provided by Sexy Sensual Surrender should be understood to be recorded unless SSS expressly states otherwise.

This may include private coaching sessions, workshops, group calls, events, interviews, consultations, community experiences, and other live services provided by SSS.

By enrolling in, purchasing, booking, or participating in an SSS service involving live interaction, you acknowledge and agree that the session may be audio recorded, video recorded, transcribed, or otherwise captured and processed as part of the delivery and administration of that service.

Recordings may be used for legitimate purposes connected with the service, including:

AI-assisted transcription and note-taking;
creation and organization of client notes;
preparation of summaries, reflections, prompts, or follow-up materials;
maintaining continuity between sessions;
internal reference and administrative purposes;
participant access where recording access forms part of the service;
development and improvement of SSS services;
other purposes described in this Privacy Policy or disclosed in connection with the applicable service.

Because recordings may contain sensitive personal information concerning relationships, sexuality, emotional wellbeing, personal history, health, beliefs, identity, or other private matters, SSS will handle recordings with regard for the sensitivity of the information they contain and in accordance with this Privacy Policy.

Enrollment in a service for which recording is part of the normal delivery process constitutes acknowledgement of that recording practice. Where additional consent is required by applicable law or by the nature of a particular recording or use, SSS will obtain that consent separately.

Recording a session for service delivery, administrative, note-taking, transcription, or internal purposes does not authorize SSS to publicly release the identifiable recording.

Audio, video, images, or other recorded material in which a participant can reasonably be identified will not be used publicly for advertising, testimonials, promotional content, case studies, courses, or other public-facing purposes without appropriate additional permission.

Genuinely anonymized information, excerpts, themes, insights, or learnings derived from recorded sessions may be used as otherwise described in this Privacy Policy.

15. Payment Information

Payments may be processed by Stripe or other authorized payment providers integrated with SSS platforms.

Payment providers may collect information such as:

cardholder name;
billing information;
payment credentials;
transaction information;
fraud-prevention information.

SSS generally receives transaction-related information necessary to confirm and administer the purchase rather than complete card credentials handled directly by the payment processor.

Your payment information is also subject to the privacy practices and security controls of the applicable payment provider.

16. Email, Service Communications, and Marketing

When you purchase a product, enroll in coaching, participate in an SSS experience, create an account, or otherwise enter into a service relationship with Sexy Sensual Surrender, we may send communications reasonably connected with that relationship.

These may include:

purchase confirmations;
receipts and billing notices;
account and access information;
delivery instructions;
appointment and scheduling information;
coaching communications;
client reflections and follow-up;
customer-support responses;
material changes affecting a product or service;
invitations, offers, programs, products, experiences, or other communications that may reasonably be relevant to your existing relationship with SSS, where permitted by applicable law.

Some communications are necessary to administer the product, service, account, subscription, or coaching relationship and are not optional marketing communications.

SSS may also send commercial or promotional electronic communications where we have your express consent, implied consent arising from an existing business relationship, or another lawful basis permitted under applicable law.

Where a purchase or service relationship creates a lawful basis for us to send relevant commercial communications, SSS may use that basis for follow-up communications, offers, invitations, and information about related products or services.

All commercial electronic messages will include the identification and unsubscribe information required by applicable law.

You may unsubscribe from promotional or marketing communications at any time using the unsubscribe method provided in those communications.

Unsubscribing from marketing does not prevent SSS from sending communications reasonably necessary to administer an active purchase, account, appointment, coaching engagement, subscription, payment obligation, or other service relationship.

17. Cookies and Analytics

The SSS website and the platforms used to provide our services may use cookies, pixels, analytics tools, or similar technologies.

These technologies may be used to:

enable website functionality;
maintain sessions or account access;
remember preferences;
understand website traffic;
measure page performance;
identify technical issues;
understand how people find or interact with SSS;
support appropriate marketing or communications.

Some technologies may be controlled directly by third-party platforms.

Where legally required, additional consent or cookie controls may be presented.

18. Cross-Border Processing

Some of the third-party providers used by SSS operate or store data outside British Columbia or Canada.

As a result, personal information may be processed, accessed, or stored in other jurisdictions.

Information held in another jurisdiction may be subject to lawful access requirements applicable in that jurisdiction.

We take the sensitivity of information into account when selecting and using service providers and seek to use reasonable safeguards appropriate to the information involved.

Canadian privacy regulators recognize cross-border processing while requiring organizations to remain accountable for personal information transferred to service providers.

19. Safeguards

SSS takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, loss, copying, alteration, or misuse.

The safeguards used may vary according to the sensitivity, amount, format, and circumstances of the information.

Measures may include:

account access controls;
passwords and authentication;
reputable technology providers;
restricted access;
secure payment processing;
reasonable device and account security;
confidentiality expectations;
data minimization;
anonymization or de-identification where appropriate and possible.

No electronic system can guarantee absolute security.

Canadian privacy guidance requires safeguards appropriate to the sensitivity of the personal information being protected.

20. Retention of Personal Information

SSS retains personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business, administrative, legal, accounting, fraud-prevention, dispute-resolution, or recordkeeping purposes.

Different types of information may be retained for different periods.

For example, transaction records may need to be retained for accounting or legal purposes even after a customer relationship has ended.

Coaching records, correspondence, notes, or administrative information may be retained for a reasonable period connected with providing the service, maintaining continuity, resolving concerns, or satisfying legitimate business requirements.

When identifiable personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized, subject to applicable legal obligations and practical limitations relating to backups or third-party systems.

21. Anonymous and Aggregated Information After the Client Relationship

Information that has been genuinely anonymized or aggregated so that no individual can reasonably be identified may continue to form part of SSS’s accumulated knowledge, educational work, product development, business analysis, or intellectual development after the original client or customer relationship ends.

For clarity, terminating coaching, unsubscribing from communications, or requesting deletion of personal information does not necessarily require SSS to erase knowledge, themes, insights, or materials that have already been genuinely anonymized so that they no longer identify you.

22. Access and Correction

Subject to applicable law and permitted exceptions, you may request access to personal information that SSS holds about you.

You may also ask us to correct personal information that you believe is inaccurate or incomplete.

B.C.’s PIPA gives individuals rights to request access to personal information about themselves held by private-sector organizations.

Requests can be sent to:

[email protected]

We may need to verify your identity before responding to a request.

We may be unable to fulfill an access or correction request where we cannot reasonably verify the identity of the person making the request or where disclosure is restricted or prohibited by applicable law.

23. Withdrawal of Consent

Where SSS relies upon consent for a particular collection, use, or disclosure of personal information, you may be able to withdraw that consent, subject to applicable legal, contractual, or operational restrictions.

Withdrawing consent may affect our ability to provide a service where the relevant information is reasonably necessary for that service.

Withdrawal does not necessarily operate retroactively and does not require deletion of information that SSS is legally entitled or required to retain.

Meaningful-consent guidance recognizes that individuals should understand the consequences of their privacy choices, particularly where a proposed use is optional rather than integral to the service.

24. Requests to Delete Personal Information

You may contact us to ask whether personal information can be deleted or anonymized.

We will consider the request in light of:

applicable privacy law;
legal retention requirements;
accounting and tax obligations;
contractual obligations;
dispute or fraud-prevention requirements;
security considerations;
whether the information remains reasonably necessary for the purpose for which it was collected.

Where deletion is appropriate, we will take reasonable steps to delete or anonymize the relevant personal information within systems under our control.

A deletion request cannot necessarily remove information that SSS is legally required or permitted to retain, information retained within third-party systems according to lawful retention or technical requirements outside our direct control, or information that has already been genuinely anonymized.

25. Accuracy

We make reasonable efforts to maintain personal information that is sufficiently accurate for the purposes for which it is being used.

You are responsible for providing reasonably accurate information when creating accounts, purchasing products, scheduling services, or communicating with SSS.

If your information changes, you may contact us or update it through the applicable platform where available.

26. Children and Minors

SSS products and services are intended for adults.

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to purchase paid SSS products or participate in coaching or other adult-oriented experiences as described in our Terms of Service.

SSS does not knowingly seek sensitive personal information from children through its coaching or adult-oriented services.

If you believe information relating to a minor has been collected inappropriately, contact us at [email protected].

27. Legal Disclosure and Safety

SSS may use or disclose personal information where reasonably necessary or legally permitted to:

comply with applicable law;
respond to lawful legal process;
protect SSS’s legal rights;
investigate suspected fraud or misuse;
enforce applicable agreements;
respond to a credible and immediate safety concern;
protect the safety or legal rights of SSS, a client, a participant, or another person.

We will seek to limit any such disclosure to what is reasonably necessary in the circumstances.

28. Business Changes

If SSS undergoes a sale, transfer, restructuring, merger, succession, or similar business transaction, personal information may form part of the information transferred in connection with that transaction where permitted by law.

Any successor handling personal information would remain subject to applicable privacy obligations.

29. External Websites and Platforms

Our website or communications may contain links to third-party websites or services.

SSS does not control the privacy practices of independent third parties.

You should review the privacy practices of those services when choosing to interact with them.

30. Privacy Incidents

If SSS becomes aware of unauthorized access, disclosure, loss, or misuse of personal information, we will assess the circumstances and take reasonable steps appropriate to the nature and sensitivity of the information involved.

Where notification, reporting, or other action is legally required, SSS will seek to comply with the applicable requirements.

31. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, business operations, or legal obligations change.

The effective date at the top of the policy identifies the current version.

Material changes may be communicated through the website, email, account notification, or another reasonable method where appropriate.

Updates will not be used as a mechanism to quietly convert previously private identifiable client information into public promotional material without the permission otherwise required by this policy.

32. Privacy Questions and Complaints

Questions, concerns, access requests, correction requests, or privacy complaints may be directed to:

Sexy Sensual Surrender
Operated by: Alexander Maitland
Professionally known as: Oso Alexander
Email: [email protected]
Website: sexysensualsurrender.com
Business Address: 707-360 Douglas Street, Victoria BC, V8V 2P6 Canada

Alexander Maitland is responsible for overseeing SSS privacy practices unless another privacy contact is designated.

We encourage you to contact us directly if you have a concern about how your information has been handled so that we have an opportunity to understand and respond to it.